FREQUENTLY ASKED QUESTIONS - SMART ASS SHIRTS T-SHIRTS

THE SMART ASS SHIRTS

A Statement Concerning Quality

If you want a shirt that will last you for a long time and that you can enjoy for wear after wear, then you have come to the right place. We want you to buy your next favorite t-shirt from us. We want that shirt that you go to when you want to wear a comfortable, long-lasting tee that you always turn to for moments of casual comfort. We have a 100% Satisfaction Guarantee that proves our dedication to quality at this company. While you are certainly welcome to buy any of our slim-fit shirt styles, you also have access to all of the thicker, more durable shirts that are made from 100%, preshrunk cotton.

It is very important to me that the shopping cart is secure and safe.

We have invested in securely backed server technology that makes it impossible for third-party individuals to see any of your private info. When you put a merchandise item in your cart, you are immediately taken to that secure server where even your purchases are kept private. Please feel safe ordering from us, and know that if you do feel uncomfortable using your personal information on the Internet, that you can call us TOLL FREE (United States only) at 1-888-687-4478. For those of you with questions about ordering who live outside of the United States of America, please direct your calls to 1-731-588-5690.

Can you make all of my shirts with the images displayed on the backs of my tees?

Putting designs on the back of your order will be no issue at all, and we will gladly do it at no additional fee to you. Please make sure you let us know that this is how you want your shirts made, though, by instructing us in the "comments" area of your online order form.

Restock Charges May Apply

You may return your purchases for a refund for any reason. If you return your shirts for any reason except that they were faulty, there may be a restock charge associated with your return. Your shipping fees are never open for refund, however,
Order TotalRestocking Fee
$1 - $1000%
$101 - $49920%
$500 - $99930%
$1000+50%

I really just want to know how fast you ship your shirts.

We made fast shipments a priority here when this company began, and we have been praised for it on numerous occasions from happy customers. Your package ships out the door within one business day. Since we advance orders to production so quickly, you get your shirts very fast. It takes a day to advance your order and a day to move it through production. Your order then ships the same day it is made. We advance orders Monday thru Friday, 7am to 3pm CST. We don't work on holidays or weekends. If your order is placed on a Saturday, Sunday, or Holiday then it will be processed the very next day and shipped out of our doors the day after that. We pride ourselves on keeping a fully stocked warehouse here, and the vast majority of the orders that come in are ready to be made and shipped quickly. We scarcely ever need to order supplies for an order to be completed, but if we do it usually only takes a couple of days for us to restock and ship your order. If we are out of stock on an item, it will be back ordered and will ship as soon as we have replaced our inventory. This usually only takes a couple of days, so your order will still arrive very quickly...just not AS quickly.

There are many shipping options, all with different costs, when you are considering how fast you need your order delivered. Need it by the weekend? You should probably choose something other than our standard shipping choice.

If you live in the United States, then there are three types of shipping for you to choose from.

  1. Standard Shipping will take around 3-8 Postal Shipping Days.
  2. Expedited Shipping is our second fastest speed, at just 2-3 Postal Shipping Days.
  3. Express Shipments are only for those people who have to have the order in the fastest way possible. All orders are given a certain amount of priority, but EXPRESS orders are of the highest order of importance. These orders will be delivered in only ONE to TWO days.
VERY IMPORTANT If you are having your orders delivers to the states of Alaska or Hawaii, then your order will always be shipped via Priority U.S.P.S. Mail and will be delivered in FIVE to TEN business days. These approximated shipping times do not include certain considerations for out-of-stock items and processing times. Please feel free to include your email when you order, and we will provide your tracking information when we put your order in the mail for you. This is only available within the Continental United States.

I have some very good news to our fans in the countries of New Zealand, Australia, Northern Ireland, Denmark, Germany, the Netherlands, Finland, Great Britain, Canada, Sweden, and Norway! We definitely ship to you with International postage! I know FOUR to EIGHT weeks is a long time to await an order, but that is the unfortunate reality of International shipping. Please have patience! Do not expect your orders in a week if you order Internationally! Much to our regret, we cannot offer tracking information for International mail at this time.

Customs Law requires us to make a full, visible inventory for their inspection that includes a monetary value of the contents. Marking the packages as gifts will not nullify this requirment. We cannot take responsibility for any additional fees your order may incur, so you will have to pay for those fees yourself. If you have any inquiries concerning customs delays or costs, then please refer them to the customs officers of your region.

This is a company that stands up proudly for our men and women in the field of service to this country, and we are very pleased to ship wherever these Military Personnel may be stationed in the world. APO/FPO orders are welcome and encouraged. We cannot use any other shipping options besides our Standard Shipping, as Military Addresses cannot be shipped to with the Expedited or Express Mail Service. Please disregard the quoted shipping estimates for delivery listed above if you are ordering for an APO/FPO address, as these delivery times do not apply.

We use USPS Standard Shipping for all orders going to PO BOX addresses. These shipments are usually completed within THREE to FIVE business days.


How can I tell how the shirt(s) will fit?

size chart

When I add products to my order, the shopping cart stays empty!

Our shopping cart system requires that you have "cookies" enabled in whatever browser you are using. If you are having this problem, then the security settings are far too high for us to process your order through the browser you are using. That will definitely have to change. All you have to do is go into the options section of your browser and instruct it to allow cookies (instructions), or you can note your purchases and call us to place your order via phone. 9am to 6pm CST 1-888-687-4478.

BRAND X has cheaper shirts than this... / How well do your shirts last?

Our competitors buy shirts based on low prices, while we buy shirts based on the best condition out there. All shirts are quality-checked before shipment, so order worry-free your 100% cotton and preshrunk tees.

I want to place an order for some shirts that I have my eye on, but I don't have a credit card to pay with. You guys don't accept money orders through the mail, do you?

We definitely want your business! We understand that not everyone has a credit or debit card, so we will definitely take your order with a money order! Here's how...
  1. You need to do your shopping first! Once you have locked down what shirt, what color, what size, and what style of shirts you want...now you need to email me that exact information by CLICKING HERE. You'll also need to make it clear that you are needing to mail your orderpayment to us.
  2. We will very promptly send you a return email to give you a complete total on your shirt order that will also include your shipping charge in addition to the address you should be sending your payment to.
  3. When you get your money order, you'll need to put it in an envelope with the invoice that you got in your email and send it off. We'll ship your order ASAP when we get your mail in our hands.

Privacy Policy

You will never ever be spammed by us, nor will your information ever be sold to a third party for spamming. We use the information you provide ONLY to complete your order.

I'm not Able To Order?

The #1 cause of rejected orders is an incorrect billing address. Make sure the billing address you entered is the same one your billing statement is sent to. If your order is still not going through properly, then you can consult these simple four steps to try to rectify the problem.
  1. Your billing information is probably still entered wrong. It has to match your credit company's information EXACTLY. Otherwise, it could be rejected.
  2. You may have moved within the last six months. If you did, that's okay! It may solve your problem, because your last billing address may still be in your card issuer's database! Try that old address!
  3. Nothing working yet? Maybe it's time to use another card, if you have one available.
  4. 1-888-687-4478 (U.S. Toll Free Only) is our contact number. Please call us, and we'll try to resolve your ordering issue over the phone. Office hours are between 9am and 6pm Central.